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Call Centre

What We Offer

Periodic anouncements

Sometimes music-on-hold isn’t enough. Why not periodically announce critical or interesting information about your services while on hold? Not only that, we also offer position and hold time announcements for those with a high volume of incoming calls.

Automatic Call Distribution

A must have for any call centre, Automatic Call Distribution (ACD) is a well supported feature in IPC Solutions’ systems. We offer call distribution and queuing at any level of complexity.

Agents Login/Logout

Not all members of the call centre are always active. While one agent is watching his daughter’s drama recital, with our system he can simply opt-out and direct all calls to the next agent in line.

Skills-based routing

Have multiple departments in your business? With information from the client, we can direct incoming calls to agents with the appropriate skill set. This means less call transfers that are sometimes frustrating for both the clients and agents involved.

Call Recording

In many instances, calls are recorded for quality and training purposes. This is entirely possible with an IPC Solutions call centre. We can automatically or manually trigger a call to be recorded and notify the client.

Value for Money

Call Centres are expensive. At IPC Solutions, we aim to provide professional features for an affordable price.

Call Analytics

IPC Solutions supports a versatile call analytics solution that has many advanced features. Some of the features include:

  • Support for up to 50 agents, unlimited queues and campaigns
  • Single and multiple reporting for queues/campaigns
  • Weekly activity breakdown in days or hours
  • Business targets measurements against SLAs
  • Staff performance analysis on ACD/non-ACD activities
  • Exportable reporting data to common formats

Are you paying too much for your communications?
Contact us now for a free, no obligation consultation!

Testimonials

At Thrifty Car and Truck Rental Fyshwick, we rely heavily on internet and telephone services and even small outages can result in costly lost business. That’s why it is reassuring to know that Michael and the team at IPC Solutions have got us covered. IPC Solutions has overcome our poor quality internet access by providing backup internet services and they have been very responsive to the issues we face.
I have no hesitation in recommending IPC Solutions to any business for their communications requirements.

Michael Gilliland
Manager

We have been using IPC Solutions for over 2 Years. Our solution needed to comply with strict government security requirements so Michael designed and implemented an innovative solution, walking us through the process step by step. The team at IPC Solutions not only supports our system but make sure our system evolves with us as our business grows. In the rare event that something goes wrong, IPC Solutions is responsive and can overcome significant obstacles such as a major cable outage that occurred in our area.
At Cogent Business Solutions, we would highly recommend IPC Solutions to any business who is looking for a highly functional, yet cost effective telecommunication system.

Helen Hill
Director

I am the business owner of Ainslie Pharmacy & have been dealing with Michael Knill of IPC Solutions for more than six years and I am very pleased to have this opportunity to write a testimonial. We first dealt with IPC Solutions when we desperately needed help during our pharmacy relocation. Our previous system administrator had tried to provision VoIP telephone services but it was very expensive and achieved very little. IPC Solutions took that expensive problem & rectified it by getting our new VoIP services working on the already purchased propriety Cisco hardware. We were very happy & had developed confidence & trust in IPC Solutions. As our business requirements develop & change, we continue to customise our telephone services on a flexible basis. We enjoy call quality & reliability that is excellent and service is on tap. I recommend Michael Knill & IPC Solutions to anyone wanting a customer focused service provider who is knowledgeable, flexible, reliable, trustworthy & value for money.

Colette Needham
Proprietor of Ainslie Pharmacy

HorizonOne have been a client of IPC Solutions for over 8 years. Michael has guaranteed a stable, current and innovative telecommunications platform for our busy recruitment business. In the rare circumstance when something stalls, IPC Solutions are responsive and we are yet to find a problem they can’t solve. 

I thoroughly recommend IPC Solutions for an SME or medium sized enterprise solution.

Simon Cox
Director

 

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