What We Offer
IPC Solutions supports a versatile call analytics solution that has many advanced features. Some of the features include:
- Support for up to 50 agents, unlimited queues and campaigns
- Single and multiple reporting for queues/campaigns
- Weekly activity breakdown in days or hours
- Business targets measurements against SLAs
- Staff performance analysis on ACD/non-ACD activities
- Exportable reporting data to common formats
At Thrifty Car and Truck Rental Fyshwick, we rely heavily on internet and telephone services and even small outages can result in costly lost business. That’s why it is reassuring to know that Michael and the team at IPC Solutions have got us covered. IPC Solutions has overcome our poor quality internet access by providing backup internet services and they have been very responsive to the issues we face.
I have no hesitation in recommending IPC Solutions to any business for their communications requirements.
We have been using IPC Solutions for over 2 Years. Our solution needed to comply with strict government security requirements so Michael designed and implemented an innovative solution, walking us through the process step by step. The team at IPC Solutions not only supports our system but make sure our system evolves with us as our business grows. In the rare event that something goes wrong, IPC Solutions is responsive and can overcome significant obstacles such as a major cable outage that occurred in our area.
At Cogent Business Solutions, we would highly recommend IPC Solutions to any business who is looking for a highly functional, yet cost effective telecommunication system.
I am the business owner of Ainslie Pharmacy & have been dealing with Michael Knill of IPC Solutions for more than six years and I am very pleased to have this opportunity to write a testimonial. We first dealt with IPC Solutions when we desperately needed help during our pharmacy relocation. Our previous system administrator had tried to provision VoIP telephone services but it was very expensive and achieved very little. IPC Solutions took that expensive problem & rectified it by getting our new VoIP services working on the already purchased propriety Cisco hardware. We were very happy & had developed confidence & trust in IPC Solutions. As our business requirements develop & change, we continue to customise our telephone services on a flexible basis. We enjoy call quality & reliability that is excellent and service is on tap. I recommend Michael Knill & IPC Solutions to anyone wanting a customer focused service provider who is knowledgeable, flexible, reliable, trustworthy & value for money.
Proprietor of Ainslie Pharmacy
HorizonOne have been a client of IPC Solutions for over 8 years. Michael has guaranteed a stable, current and innovative telecommunications platform for our busy recruitment business. In the rare circumstance when something stalls, IPC Solutions are responsive and we are yet to find a problem they can’t solve.
I thoroughly recommend IPC Solutions for an SME or medium sized enterprise solution.