What We Offer
What makes us different to cloud providers?
The NBN has pretty much forced all telephone systems to move to Voice over Internet Protocol (VoIP). Whereas most providers are putting all their telephone communications in the ‘Cloud’ with just VoIP phones on site (Hosted VoIP), IPC Solutions has chosen to provide a dedicated telephone system on site. Here’s why:
| With a standard Hosted Provider: | With a system from IPC Solutions: |
|---|---|
| As the telephone controller is in the cloud, your VoIP phones need to connect to the controller via your existing Internet connection and broadband router. Have they been set up correctly? Is anyone managing them? | An onsite system allows us to manage the solution end to end so the whole system works together. |
| A hosted provider is very limited in how they can monitor and troubleshoot your telephone system if they don't have access to your network devices. | We have full administrative access to all components of your communications system which means quicker changes and problem diagnosis and resolution. |
| Most hosted providers make you configure the system yourself or charge you for configuration changes. Some may view this as a benefit but are you really getting the most out of your communication system and your time? | We review your business requirements and provide best fit solutions so you don't need to read the manual. Configuration changes are included in the support subscription. |
| Telephone features are usually pretty basic and require access codes to activate. Advanced and customer specific features are often difficult to develop and manage within a shared environment. | We can build customised solutions to fit your business requirements and avoid the use of access codes where possible. |
| Many hosted providers give you a limited selection of handsets. | We can support the full suite of Cisco and Yealink handsets. |
Our Phones
Testimonials
At Thrifty Car and Truck Rental Fyshwick, we rely heavily on internet and telephone services and even small outages can result in costly lost business. That’s why it is reassuring to know that Michael and the team at IPC Solutions have got us covered. IPC Solutions has overcome our poor quality internet access by providing backup internet services and they have been very responsive to the issues we face.
I have no hesitation in recommending IPC Solutions to any business for their communications requirements.
Michael Gilliland
Manager
We have been using IPC Solutions for over 4 Years. Our solution needed to comply with strict government security requirements so Michael designed and implemented an innovative solution, walking us through the process step by step. The team at IPC Solutions not only supports our system but make sure our system evolves with us as our business grows. In the rare event that something goes wrong, IPC Solutions is responsive and can overcome significant obstacles such as a major cable outage that occurred in our area.
At Cogent Business Solutions, we would highly recommend IPC Solutions to any business who is looking for a highly functional, yet cost effective telecommunication system.
Helen Hill
Director
I am the business owner of Ainslie Pharmacy & have been dealing with Michael Knill of IPC Solutions for more than six years and I am very pleased to have this opportunity to write a testimonial. We first dealt with IPC Solutions when we desperately needed help during our pharmacy relocation. Our previous system administrator had tried to provision VoIP telephone services but it was very expensive and achieved very little. IPC Solutions took that expensive problem & rectified it by getting our new VoIP services working on the already purchased propriety Cisco hardware. We were very happy & had developed confidence & trust in IPC Solutions. As our business requirements develop & change, we continue to customise our telephone services on a flexible basis. We enjoy call quality & reliability that is excellent and service is on tap. I recommend Michael Knill & IPC Solutions to anyone wanting a customer focused service provider who is knowledgeable, flexible, reliable, trustworthy & value for money.
Colette Needham
Proprietor of Ainslie Pharmacy
